Cancellation Policy

For Drainage & Water Searches in the South West Water region:

Notify us as soon as possible by phone or email. Written confirmation of the cancellation request is required subsequently if by phone.

If the search is awaiting completion or is currently in process, then no fee will be charged and a refund will be issued if necessary.

If the search has already been completed and dispatched according to our records, the full search fee will be charged.  

For any other products:

Notify us as soon as possible by phone or email. Written confirmation of the cancellation request is required subsequently if by phone.

If the search is awaiting completion then no fee will be charged or a refund will be issued accordingly.

If the search is in process or has already been completed and dispatched according to our records, the full search fee will be charged as Source for Searches is likely to have incurred costs in processing the request. Please note some orders (such as Landmark searches) are put into process immediately after ordering so will incur a fee even if the request for cancellation is made immediately after the order confirmation.